Terms of Service

Acceptance and eligibility

These Terms govern your use of PixResolve, an online photo enhancement and restoration service. By using the Service, creating an account, or purchasing Pro, you agree to these Terms and the Privacy Policy. You must be at least 18 years old and have legal capacity to enter a contract. If you act for an organization, you confirm that you can bind it to these Terms.

Accounts

Account information must be accurate and current. You are responsible for protecting your sign-in credentials and for activity performed through your account. Notify Support promptly if you believe your account has been accessed without permission.

Your images and permission to process them

You must own each Source Image or have sufficient permission to upload, process, and use it. You retain the rights you already hold in a Source Image. PixResolve does not claim ownership of Source or Result Images and does not grant you rights belonging to another person. You grant PixResolve a limited, non-exclusive license to store, transmit, and process a Source Image only as needed to provide and secure the Service.

Jobs are private by default. Publishing a Showcase pair requires a separate, optional consent covering both the Source and Result Images, followed by administrator approval. You may withdraw that consent.

AI processing and results

Replicate runs fixed releases of Real-ESRGAN and MAXIM models for the selected operation. Results are probabilistic and may contain artifacts or altered details. PixResolve does not guarantee recovery of detail that was never captured, automatic diagnosis of blur, restoration of missed focus, or improvement of every image. Review a Result Image before relying on or publishing it.

Acceptable use

You may use PixResolve only for lawful purposes. You may not:

• upload or process pornography, child sexual abuse material, non-consensual intimate imagery, or exploitative content;
• create or assist deceptive impersonation, non-consensual deepfakes, fraud, harassment, hate, graphic violence, or unlawful surveillance;
• infringe copyright, trademark, privacy, publicity, or other rights;
• upload malware, probe security controls, evade access limits, or disrupt the Service; or
• resell access, automate abusive use, or use the Service for an unlawful or payment-network-prohibited business.

PixResolve may block a request, remove a Showcase item, restrict an account, preserve a minimal audit record, or report unlawful activity when reasonably necessary. Suspected violations can be reported through Contact Support.

Credits and free use

Guests may receive one successful Basic result per rolling 24-hour window, and Free Members may receive three. Failed jobs do not count. Full-size downloads require a free account. Verified new Members receive 30 Credits once; those Credits expire after 7 days.

Basic Resolution, Basic Enhancement, and 4× cost 1 Credit. Large-image tiled 2× Resolution or Enhancement costs 2 Credits. An Unblur mode costs 25 Credits. Pro Credits are issued 500 at a time for each paid entitlement month, expire one month after issue, and do not roll over. Credits have no cash value and cannot be transferred.

A Credit charge is reserved before provider submission, settled on a technically usable result, and released on failure under the displayed cancellation rules. Subjective preference alone does not reverse a charge. Support may restore Credits for a corrupt result, the wrong operation, or a confirmed system fault.

Pro subscriptions and recurring billing

Pro costs $9 USD monthly or $90 USD yearly, plus applicable taxes shown at checkout. Waffo Pancake is the Merchant of Record and processes the payment. By confirming a Pro purchase in Waffo checkout, you authorize Waffo to charge the selected price and applicable taxes on a recurring monthly or yearly basis until you cancel.

Pro access begins after PixResolve receives verified payment confirmation from Waffo. Image delivery completes when processing succeeds and a Result Image becomes available; processing time is not guaranteed.

Pro renews automatically at the end of each billing period. You may cancel through the Waffo Consumer Portal linked from Account Settings. Cancellation stops future renewals and normally takes effect at the paid-through date; it does not remove already issued Credits. A past-due subscription pauses new grants and Pro-only capabilities without removing existing, unexpired Credits.

Refund policy

Subscription charges are generally non-refundable after a billing period begins and its Credits are issued. We will review requests involving a duplicate or incorrect charge, a confirmed service failure that requires a refund, or a refund right provided by applicable law. Cancellation does not retroactively refund the current billing period.

Submit a request through Contact Support with your Waffo Order or Payment ID and account email. Do not send full card details. Waffo processes approved refunds. Any refund terms shown in Waffo checkout also form part of the purchase and do not reduce mandatory rights.

Availability and warranty disclaimer

The Service is provided on an “as is” and “as available” basis to the extent permitted by law. Processing may be delayed or unavailable because of maintenance, capacity, network failure, or third-party providers. We do not promise uninterrupted availability or a particular creative outcome.

To the maximum extent permitted by law, PixResolve is not liable for indirect, incidental, or consequential loss arising from use of the Service or reliance on a Result Image. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

Suspension, cancellation, and deletion

PixResolve may suspend or terminate access for a material breach, fraud, security risk, or legal requirement. Free-account deletion begins promptly. Pro-account deletion is normally scheduled for the paid-through date so purchased access is not lost; you may ask Support to record an explicit waiver of the remaining service period for earlier deletion.

Changes and contact

We may update these Terms when the Service, pricing, providers, or legal obligations change. We will post the updated Terms and effective date here and provide any additional notice required by applicable law. Changes do not retroactively alter a charge already made.

Questions, billing disputes, refund requests, and abuse reports can be submitted through the Contact Support page or by email at support@pixresolve.com.