Terms of Service

Acceptance and eligibility

These Terms govern your use of PixResolve, an online photo enhancement and restoration service. By using the Service, creating an account, or purchasing a paid product, you agree to these Terms and the Privacy Policy. You must be at least 18 years old and have legal capacity to enter a contract. If you act for an organization, you confirm that you can bind it to these Terms.

Accounts

Account information must be accurate and current. You are responsible for protecting your sign-in credentials and for activity performed through your account. Notify Support promptly if you believe your account has been accessed without permission.

Your images and permission to process them

You must own each Source Image or have sufficient permission to upload, process, and use it. You retain the rights you already hold in a Source Image. PixResolve does not claim ownership of Source or Result Images and does not grant you rights belonging to another person. You grant PixResolve a limited, non-exclusive license to store, transmit, and process a Source Image only as needed to provide and secure the Service.

Jobs are private by default. Publishing a Showcase pair requires a separate, optional consent covering both the Source and Result Images, followed by administrator approval. You may withdraw that consent.

AI processing and results

AI processing is applied only to the selected operation. Results may contain artifacts or altered details. PixResolve does not guarantee recovery of detail that was never captured, automatic diagnosis of blur, restoration of missed focus, or improvement of every image. Review a Result Image before relying on or publishing it.

Resolution offers 2K, 4K, and 8K targets, preserves source proportions, and confirms exact intended dimensions before processing. Availability and access depend on the Source Image and its Work Class. Free results target up to 1.5 MP; photos are resized before processing. Basic and Advanced Enhance use SeedVR2 through fal, while approved Resolution and Unblur processing uses Replicate.

Acceptable use

You may use PixResolve only for lawful purposes. You may not:

• upload or process pornography, child sexual abuse material, non-consensual intimate imagery, or exploitative content;
• create or assist deceptive impersonation, non-consensual deepfakes, fraud, harassment, hate, graphic violence, or unlawful surveillance;
• infringe copyright, trademark, privacy, publicity, or other rights;
• upload malware, probe security controls, evade access limits, or disrupt the Service; or
• resell access, automate abusive use, or use the Service for an unlawful or payment-network-prohibited business.

PixResolve may block a request, remove a Showcase item, restrict an account, preserve a minimal audit record, or report unlawful activity when reasonably necessary. Suspected violations can be reported through Contact Support.

Credits and free use

A Guest may receive one eligible single-image result per rolling 24-hour window through the daily Guest Trial. The free use returns 24 hours after a successful result. Guest Trial and Free Allowance results target up to 1.5 MP; photos are resized before model processing. Uploads are limited to 16 MP and 20 MiB. Credit-funded tasks retain their displayed size rules. A verified Free Member separately receives three Basic Enhance or Standard Resolution results in a rolling 24-hour window. Standard Resolution costs 2 Credits after free access, High-Scale Resolution costs 3 Credits, and Large photo processing is currently unavailable. New verified Members also receive 35 welcome Credits that expire after 30 days. Each Free Allowance result returns 24 hours after use. Failed jobs do not count, and an earlier Guest Trial does not reduce the new Member allowance.

Basic Enhance costs 2 Credits after free access and targets up to 1.5 MP. Advanced Enhance costs 5 Credits and fits within 3840 × 2160 (or 2160 × 3840 for portraits). Both resize photos before processing. Advanced requires active Pro or a completed, unrefunded Image Pack purchase. An Unblur mode costs 25 Credits. Active Pro unlocks High-Scale Resolution and Batch, but every paid result still uses Credits. Large photo processing is unavailable. 500 Pro Credits refresh at each paid entitlement month and unused Pro Credits expire at the next refresh. Image Pack Credits never expire while the account remains open and do not unlock Pro-only Work Classes. Credits have no cash value and cannot be transferred.

A Credit charge is reserved before processing submission, settled on a technically usable result, and released on failure under the displayed cancellation rules. If the original Grant expires while a failed Job is processing, equivalent Recovery Credits remain available for 24 hours. A Partial Result settles completed Steps and releases only the unfinished amount. Subjective preference alone does not reverse a charge. Support may restore Credits for a corrupt result, the wrong operation, or a confirmed system fault.

Image Packs and one-time billing

Image Packs are one-time purchases of 100 Credits for $4.99 USD, 400 Credits for $14.99 USD, or 1000 Credits for $29.99 USD, plus applicable taxes shown at checkout. They do not renew, start a subscription, or unlock Pro-only features.

Waffo Pancake is the Merchant of Record and processes the payment. Credits are delivered only after PixResolve receives verified payment confirmation from Waffo.

Pro subscriptions and recurring billing

Pro costs $9 USD monthly or $90 USD yearly, plus applicable taxes shown at checkout. Waffo Pancake is the Merchant of Record and processes the payment. By confirming a Pro purchase in Waffo checkout, you authorize Waffo to charge the selected price and applicable taxes on a recurring monthly or yearly basis until you cancel.

Pro access begins after PixResolve receives verified payment confirmation from Waffo. Image delivery completes when processing succeeds and a Result Image becomes available; processing time is not guaranteed.

Pro renews automatically at the end of each billing period. You may cancel through the Waffo Consumer Portal linked from Account Settings. Cancellation stops future renewals and normally takes effect at the paid-through date; it does not remove already issued Credits. A past-due subscription pauses new grants and Pro-only capabilities without removing existing, unexpired Credits.

Refund policy

Subscription charges are generally non-refundable after a billing period begins and its Credits are issued. We will review requests involving a duplicate or incorrect charge, a confirmed service failure that requires a refund, or a refund right provided by applicable law. Cancellation does not retroactively refund the current billing period. When an Image Pack is refunded, its remaining unused Credits are removed from the account. An approved full Pro refund ends Pro access and removes the unspent Pro Grant for the refunded entitlement period; Welcome and Image Pack Grants are not affected. Credits allocated to a Job before either refund cannot later be restored.

Submit a request through Contact Support with your Waffo Order or Payment ID and account email. Do not send full card details. Waffo processes approved refunds. Any refund terms shown in Waffo checkout also form part of the purchase and do not reduce mandatory rights.

Availability and warranty disclaimer

The Service is provided on an “as is” and “as available” basis to the extent permitted by law. Processing may be delayed or unavailable because of maintenance, capacity, network failure, or third-party external services. We do not promise uninterrupted availability or a particular creative outcome.

To the maximum extent permitted by law, PixResolve is not liable for indirect, incidental, or consequential loss arising from use of the Service or reliance on a Result Image. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

Suspension, cancellation, and deletion

PixResolve may suspend or terminate access for a material breach, fraud, security risk, or legal requirement. Free-account deletion begins promptly. Pro-account deletion is normally scheduled for the paid-through date so purchased access is not lost; you may ask Support to record an explicit waiver of the remaining service period for earlier deletion. Deleting an account permanently removes all unused Credits, including Image Pack Credits.

Changes and contact

We may update these Terms when the Service, pricing, external services, or legal obligations change. We will post the updated Terms and effective date here and provide any additional notice required by applicable law. Changes do not retroactively alter a charge already made.

Questions, billing disputes, refund requests, and abuse reports can be submitted through the Contact Support page or by email at support@pixresolve.com.