Privacy Policy

Scope and roles

PixResolve determines how account, image-processing, and Support data is used to provide the Service. Waffo Pancake acts as Merchant of Record for paid subscriptions and Image Packs and handles checkout, tax, payment, refund, and billing data under its own terms and privacy policy.

Information we collect

• Account data, including your email address, display name when provided, linked sign-in provider, verification state, and sessions.
• Source Images, Result Images, selected operation and settings, Processing Job status, Credit activity, and generated identifiers.
• Support data you submit, including your email, category, message, and optional Processing Job or Waffo reference.
• Subscription, Image Pack, and payment records received from Waffo, such as order and payment identifiers, product, amount, currency, status, and paid-through date when applicable. PixResolve does not receive or store full payment-card details.
• Security data, including a signed Guest identifier, Trial and Free Allowance usage counts, a short-lived keyed IP-address hash, and a Turnstile result when a request presents elevated risk.
• If you allow optional analytics, Google Analytics receives visit and navigation measurements, while Microsoft Clarity receives masked interaction and session-recording data.

How we use information

We use this information to authenticate users, process and return images, apply free-use and Credit rules, provide subscriptions and Image Packs, prevent abuse, answer Support requests, maintain the Service, and comply with payment or legal obligations. We do not sell personal information or use it for advertising or marketing campaigns. Optional analytics is used to understand aggregate usage and improve the product.

Images and AI processing

Source and Result Images are stored in a private Cloudflare R2 bucket. The browser receives short-lived upload authorization. PixResolve validates decoded content, applies orientation, removes source metadata, and uses opaque object keys that exclude original filenames and email addresses.

The Source Image and settings are used only to perform the selected operation. PixResolve does not use customer images to train its own models. Source and Result Images follow the retention and deletion schedule described in this policy.

Resolution uses 2K, 4K, and 8K targets, preserves source proportions, and records the exact intended dimensions and Work Class. Large photo processing remains unavailable while no approved processing option satisfies its contract. Free results target up to 1.5 MP; photos are resized before processing.

Private jobs are not routinely viewed by people. Limited review may occur for a substantiated abuse investigation. Showcase pairs are reviewed only after a Member separately consents to publication.

Service providers

PixResolve uses Cloudflare R2 for private object storage, Waffo Pancake for paid products, Resend for transactional email, Google when you choose Google sign-in, Cloudflare Turnstile for higher-risk requests, fal for SeedVR2 Enhance processing, and Replicate for approved Resolution and Unblur processing. A Source Image is sent only to the fal or Replicate processing chain required to execute the operation you selected. If you allow analytics, PixResolve also uses Google Analytics for traffic measurement and Microsoft Clarity for heatmaps and masked interaction recordings. Each provider receives only the information needed for its role and may process data in other countries under its own terms and privacy policy.

Retention

• Source Images, Result Images, private ZIP files, and withdrawn Showcase copies: deletion initiated after 24 hours.
• Pseudonymous Processing Job metadata: up to 30 days.
• Application and security logs: up to 14 days.
• Guest IP risk hashes: up to 48 hours.
• Resolved Support Cases: up to 12 months, unless a documented dispute or legal hold applies.
• Account data: until the account-deletion process is completed, subject to the paid-through rules described in the Terms.
• Payment and tax evidence: only for the period required by Waffo's Merchant of Record obligations or applicable law.

An R2 one-day lifecycle rule is a deletion backstop. We do not promise that underlying physical deletion finishes at an exact second.

Cookies, analytics, and security

PixResolve always uses essential storage for authentication, signed Guest access, security, and fraud prevention. Google Analytics and Microsoft Clarity load only after you allow optional analytics. Private dashboards, Processing Jobs, and upload workspaces are marked for Clarity content masking. We use access controls, short-lived capabilities, private storage, and data minimization to protect information, but no online service can guarantee absolute security.

Your choices

You may ask to access, correct, or delete personal information where applicable, withdraw Showcase consent, change optional analytics through the “Privacy choices” control, or object to processing where the law provides that right. Free-account deletion begins promptly. Pro-account deletion is normally scheduled for the paid-through date; Support can record a request to waive the remaining service period.

Children

PixResolve is for people aged 18 or older. We do not knowingly collect personal information from children. Contact Support if you believe a child has provided information to the Service.

Changes and contact

We may update this policy when the Service or its providers change. We will post the updated policy and effective date here and provide any additional notice required by applicable law.

Send privacy questions or requests through the Contact Support page or email support@pixresolve.com.